Sign up, login and help
CaratLuck Account
Opening a CaratLuck account takes one short form and an email confirmation. Here we cover every field, the fixes for sign in trouble, the support addresses and the controls that cap or pause your play.
ASign up form
The CaratLuck registration form, field by field
The Register button, or the yellow circle on the navigation bar, brings up a pop up over the games. Step one needs less than a minute.
Bonus selector. It opens on No Bonus. Switch to I have a promocode if you have a code, and a field appears for it.
Email. Pick an inbox you check, since bonuses wait until the address is verified.
Password. Between 6 and 32 symbols, including a digit plus capital and small letters.
Age and terms. One tick confirms you are an adult and agree to the site rules and privacy terms.
Marketing. A second box allows offers by email, SMS and phone call. It is optional, so leave it empty if you prefer.
Next Step. Tap the lemon button to move on to your personal details.
Social accounts such as Google, Facebook or Apple cannot be used to join.
BAfter step one
Personal details and email confirmation
Next come your personal details: full name, birth date, home address, mobile number. Copy them from your ID without changes, as the verification team will compare the two. CaratLuck pays bonuses only after the profile is complete and the email address has been confirmed with the link it sends you.
Identity checks are not required at sign up. The check happens later, triggered by deposits above £1,670 or a cash out; see our Payments page for the document list.
CWho can join
Account rules and restricted countries
- One account per person. Offers are limited per player, device, IP address and browser.
- Minimum age 18, higher where national law demands it.
- Banned territories include the USA, Sweden, Russia, Ukraine, Cyprus, Malta, Lithuania, Estonia and Romania.
- Britain does not appear there, so UK residents may join.
CaratLuck holds an Anjouan licence and not one from the Gambling Commission. That changes which protections you have: GAMSTOP does not reach this casino and there is no UK ombudsman to turn to. Rely on the controls described below instead.
DLogin help
When you cannot get into your account
Log in is the white text button beside Register at the top. It asks for email and password, with a reset link underneath.
| Problem | What to do |
|---|---|
| Forgotten password | Click Forgot your password, then follow the emailed link |
| No reset email | Check the spam folder, then write to support from the same address |
| Account locked | Contact support; locks can follow failed checks or no reply after a withdrawal request |
| Games do not load | Wait for the first load, which takes a few seconds, then refresh the page |
Keep your contact details current. Should the casino fail to contact you for 14 days after a cash out request, it may freeze the account until you reply.
EEmail and chat
How to reach CaratLuck support
| Channel | Use it for |
|---|---|
| [email protected] | Payments, bonuses, account questions and complaints |
| [email protected] | Self exclusion and closing an account |
| Live chat | Promised in the policies for logged in players |
| Phone | Not offered; CaratLuck may call you during a check |
| Post | Win Top Ltd (no. 16122), Hamchako, Mutsamudu, Anjouan |
Send mail from your registered address and give your username, when the problem happened and any payment reference. Only the account holder can file a complaint; it is handled by support and escalated inside the company. CaratLuck has no help centre, so the footer policies are the rulebook, covering terms, VIP, refunds, KYC, AML, privacy and safer play. You have twelve months to bring a claim against the operator.
FLimits and breaks
Tools to control or stop play
CaratLuck's safer play page begins with seven quick yes or no questions about your habits and then points to Gamblers Anonymous, GamCare and Gambling Therapy. UK callers can reach the free National Gambling Helpline round the clock: 0808 8020 133.
- Stake cap: request a ceiling on single bets; edits apply one day after the most recent one.
- Self exclusion: email [email protected] with the length of break you want. The account stays closed until it ends.
- Extension: for a longer or permanent block, write no later than one day before the break ends.
- Family devices: filters such as Cyber Patrol or Net Nanny are recommended for homes with children.
Because CaratLuck is outside GAMSTOP, a GAMSTOP registration will not stop you logging in here. If you are using GAMSTOP, send a self exclusion email to CaratLuck as well.
GFAQ
Account questions
What does CaratLuck ask for at sign up?
Just an email and a 6 to 32 symbol password containing a digit plus capital and small letters, plus confirmation that you are an adult who accepts the Terms.
Can I log in to CaratLuck with Google or Apple?
No. Login works with email and password only.
How do I contact CaratLuck?
Use your registered inbox for messages to [email protected], or open the chat once signed in. No phone support exists.
How do I self exclude from CaratLuck?
Send an email to [email protected] stating how long the break should last. The account stays closed for that whole period.
Does GAMSTOP block CaratLuck?
No. GAMSTOP only covers UKGC licensed operators, and CaratLuck is licensed in Anjouan. Request a block from CaratLuck directly.
One form, one confirmation email, then the lobby is yours.